书面表达（满分20分）
你是李华，两周前你从网上购买了一套书虫系列读物（Bookworm Series）昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下：
1. 介绍购物情况
2. 反映存在问题
3. 提出解决方案
注意：
1. 词数100词左右
2. 可适当增加细节，使行文连贯
3. 开头结尾已给出，不计入总词
可能用到的生词：投诉complaint n.
To whom it may concern,
Sincerely,
Li Hua
范文
To whom it may concern,
I am one of your customers(顾客). I ordered（订购）a set of(一套) Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.
I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.
Looking forward to your reply.
Sincerely,
Li Hua
你是李华，两周前你从网上购买了一套书虫系列读物（Bookworm Series）昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下：
1. 介绍购物情况
2. 反映存在问题
3. 提出解决方案
注意：
1. 词数100词左右
2. 可适当增加细节，使行文连贯
3. 开头结尾已给出，不计入总词
可能用到的生词：投诉complaint n.
To whom it may concern,
Sincerely,
Li Hua
范文
To whom it may concern,
I am one of your customers(顾客). I ordered（订购）a set of(一套) Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.
I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.
Looking forward to your reply.
Sincerely,
Li Hua
苏19057182-3号